Providence ExpressCare
Urgent Care • Lacey, WA
Ratings by platform
- Providence official website: 4.7/5 (639 reviews)
- Google: 3.9/5 (79 reviews)
- UrgentCareMap: 4.1/5 (145 reviews)
What patients say
Patients praise
- Convenient online appointment scheduling
- Staff praised for kindness and compassion
- Efficient registration process during non-peak times
- Professional care from specific providers
Common complaints
- Inconsistent appointment scheduling and cancellations
- Long wait times even with appointments
- Communication issues regarding lunch breaks and facility closures
- Perception of low-quality care for urgent matters
In patients' words
"I came to see a provider today and received phenomenal personal care from Henry. He made the checkin process efficient and comfortable."
— LocalityBiz Review"Had an appointment set for noon, ended up waiting over an hour in the lobby, then they put up a sign that they'd be on lunch for another 40 minutes."
— Yahoo Local ReviewMore clinics in Lacey
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