Hawk's Prairie Vision Clinic
Ophthalmology • Lacey, WA
Ratings by platform
- Doctible: 4.9/5 (2,368 reviews)
- Official Website: 4.8/5 (599 reviews)
What patients say
Patients praise
- Thorough and professional doctors and clinical staff
- High quality of care and effective medical examinations
- Friendly and accommodating service, particularly regarding late-day appointments and flexibility with adjustments/warranty issues
- Modern and well-equipped facility
Common complaints
- Customer service interactions with optical staff, specifically regarding impatience, lack of assistance with insurance/benefits, and feeling rushed when choosing eyewear
- Difficulties reaching the office by phone and lack of clear communication regarding business hours on automated messaging
- Issues related to prescription accuracy or refund delays mentioned in isolated reports
In patients' words
"Am always impressed with the doctors and sweet office staff. Very friendly and thorough."
— Doctible Patient Review"Buying glasses is an investment for the next few years and being rushed is not a great feeling. Also I asked about my coverage benefits and she seemed annoyed with my questions."
— Doctible Patient Review"I found this clinic had better than any I've ever been to... They had more machines than I've ever seen."
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