NW Sports Physical Therapy
Occupational Therapy • Lacey, WA
Ratings by platform
- Penrose & Associates Physical Therapy: 5.0/5 (65 reviews)
- Inspire Physical and Hand Therapy
- South Sound Physical & Hand Therapy
- Elevate Sports and Spine PT and VBNC PT
What patients say
Patients praise
- High appreciation for knowledgeable, professional, and compassionate physical therapists
- Patients often highlight effective, personalized treatment plans and improved mobility/recovery results
- Friendly, attentive front desk staff and welcoming office environments frequently mentioned
- Consistency in care and good listening skills from staff are common points of praise
Common complaints
- Occasional complaints regarding administrative/scheduling issues, such as appointment cancellations or late fees
- Reports of feeling understaffed or concerns about the therapist-to-patient ratio in some facilities
- Isolated feedback about lack of progress or perceived focus on finances over patient outcomes
In patients' words
"Totally awesome assistance and know what they are doing at Penrose. I was afraid I would never be the same again but Penrosse nurtured me back to health. Really worked around my schedule customer service the best. Love you Penrose"
— Patient review for Penrose & Associates PT"I especially enjoyed the format of his care - he designates 60 minutes of undivided attention to his patients unlike other clinics that have people in & out and work with a few patients simultaneously."
— Patient review for VBNC Physical Therapy"My first week after ACL surgery I was left alone to walk across the facility, after having 2 falls earlier that week. Not safe, understaffed, poorly suited for ADA needs."
— Patient review for Inspire Physical and Hand Therapy"I have no idea where they learned customer service, but this is not it. My recommendation, don't bother with these people."
— Patient review for South Sound Physical & Hand TherapyMore clinics in Lacey
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