MultiCare Capital Endocrinology
Endocrinology, Diabetes & Metabolism • Lacey, WA
Ratings by platform
- U.S. News & World Report: 3 out of 5 stars (for MultiCare Capital Medical Center) (Based on inpatient experience surveys)
- Healthgrades: 4.9 out of 5 stars (for specific provider Kaitlin Bock) (327 ratings)
- WebMD, Vitals: 4.8 to 5.0 out of 5 stars (for specific provider Dr. Anam Akmal) (Approximately 300 ratings per site)
What patients say
Patients praise
- Physicians and providers often described as knowledgeable, caring, and professional
- High patient satisfaction with individual provider interactions (e.g., listening, explaining conditions)
- Competent management of conditions like diabetes and thyroid disorders
Common complaints
- Difficulty securing appointments
- Appointment rescheduling issues
- Perceived lack of continuity of care (frequent changes in providers)
- Administrative issues regarding billing and insurance communication
- Reports of unresponsiveness or poor communication from office staff
In patients' words
"It is hard to get an appointment here and they keep changing who the care expert is. Everyone is great and nice, but I feel like I keep getting changed from one caregiver to the next and appointments have often been rescheduled by endocrinology."
— Healthgrades (Patient review for provider at an endocrinology clinic in Lacey, WA)"I have tried to work with MultiCare for over 6 months now to get a bill paid with my insurance and have consistently been redirected because of their lack of competence or willingness to help resolve my issue."
— Better Business Bureau (Patient complaint)More clinics in Lacey
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