Olympia Vision Clinic: Local Eye Care in Olympia & Lacey
Ophthalmology • Lacey, WA
Ratings by platform
- Yahoo Local: 3.0 out of 5 stars (19 reviews)
- Apple Maps: 2.9 out of 5 stars (18 reviews)
- Trustindex.io: 4.5 out of 5 stars (Not specified total count)
What patients say
Patients praise
- Professional, thorough, and kind medical providers (doctors and technicians)
- Positive experiences with specific doctors who are receptive to patient concerns
- Efficient handling of urgent eye issues for some patients
- Clear explanations of diagnoses and eye health
Common complaints
- Difficulty with billing and reimbursement issues, specifically allegations of double-billing
- Unprofessional, rude, or unhelpful front desk and reception staff
- Challenges with scheduling, including long wait times and rigid appointment policies
- Lack of communication regarding additional charges for services like contact lens fittings
- Difficulty reaching the clinic via phone to schedule or discuss issues
In patients' words
"This office has been double paid, by me and my insurance company for my visit on January 2, 2026 and are refusing to reimburse me for my overpayment... All attempts to get information... has been met with rudeness, stalling and most often non response."
— Trustindex.io review"Receptionist was extremely rude and didnt seem to want to help... Because of the receptionists unwillingness to help they have lost not only my patronage but my partners and my kids."
— LocalityBiz review"Dr. Michael Wagner is very kind and professional, and takes time to explain exam results and your eye health. I would recommend him to any patients..."
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