Our Lacey Urgent Care Center in WA - Concentra
Urgent Care • Lacey, WA
Ratings by platform
- Google Reviews: 3.6/5 stars (872 reviews)
- Apple Maps: 1.4/5 stars (45 reviews)
- Facebook: 64% recommendation rate (25 reviews)
What patients say
Patients praise
- Efficient process for specific occupational needs like DOT physicals and drug screenings
- Polite and friendly staff in some instances
- Helpful service for workers' compensation cases
- Convenient location and organized facility for workplace health requirements
Common complaints
- Long wait times, even with appointments
- Difficulty reaching the facility by phone
- Unprofessional staff behavior or perceived lack of thoroughness in care
- Issues with administrative processes, such as requirements for physical exams or testing
In patients' words
"Its impossible to get a hold of these people on the phone. I called them multiple times and they hang up on me every time."
— Johnathan S., Apple Maps review"Made an appointment a month in advance. Showed up 30 minutes early. After waiting an hour after my scheduled appointment time was told it be at least another 2 hours or longer."
— Anonymous patient, MapQuest review"The pre-employment drug test procedure is handled kindly and professionally. The Lacey, Washington location is highly recommended for commercial truck drivers due to their timely and efficient care."
— Anonymous patient, BestProsInTown reviewMore clinics in Lacey
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