Concentra
Urgent Care • Lacey, WA
Ratings by platform
- Google Reviews: 3.6/5 (872 reviews)
- Apple Maps: 1.4/5 (45 reviews)
- Facebook: 64% recommend (25 reviews)
What patients say
Patients praise
- Efficient process for specific occupational needs like DOT physicals and drug screenings
- Polite and friendly staff in some instances
- Helpful service for workers' compensation cases
- Convenient location and organized facility for workplace health requirements
Common complaints
- Long wait times, even with appointments
- Difficulty reaching the facility by phone
- Unprofessional staff behavior or perceived lack of thoroughness in care
- Issues with administrative processes, such as requirements for physical exams or testing
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