Baystate Medical Practices - West Side Adult Medicine
Primary Care • West Springfield, MA
Ratings by platform
- Healthgrades: 1 out of 5 stars (1 review)
- TestosteroneTherapy.org: 2.4 out of 5 stars (56 reviews)
What patients say
Patients praise
- some individual providers have higher ratings than the practice overall
Common complaints
- difficulty with appointment scheduling and cancellations
- poor communication from staff and providers
- long wait times for appointments and medical care
- perceived lack of responsiveness to patient needs
- unprofessional conduct by front desk staff
In patients' words
"I set up an appointment 3 months in advance and they tell me that they have to reschedule it to January due to provider issues."
— LocalityBiz review by Katie Andersen"I called early this morning because of an UTI.... Talked to someone and told her my issues. Said she would let a nurse know and call me. It is now 6:00 pm with no call."
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