Baystate Medical Practices - West Side Adult Medicine
Primary Care • West Springfield, MA
Ratings by platform
- Healthgrades: 1/5 (1 review)
- TestosteroneTherapy.org: 2.4/5 (56 reviews)
What patients say
Patients praise
- some individual providers have higher ratings than the practice overall
Common complaints
- difficulty with appointment scheduling and cancellations
- poor communication from staff and providers
- long wait times for appointments and medical care
- perceived lack of responsiveness to patient needs
- unprofessional conduct by front desk staff
In patients' words
"I set up an appointment 3 months in advance and they tell me that they have to reschedule it to January due to provider issues."
— LocalityBiz review by Katie Andersen"I called early this morning because of an UTI.... Talked to someone and told her my issues. Said she would let a nurse know and call me. It is now 6:00 pm with no call."
— WebMD reviewMore clinics in West Springfield
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Patients praise: Efficient and quick appointment process (when booked in advance) · Friendly, knowledgeable, and professional staff.
Health MD Urgent Care
Patients praise: Helpful and friendly staff and doctors · Efficient and prompt service when using the online appointment system.
Western Mass Primary Care Practices | Mass General Brigham
Patients praise: Compassionate and attentive care · Thorough communication and clear explanations.
AFC Urgent Care West Springfield
Patients praise: Staff is frequently described as kind, professional, and attentive · Clean and comfortable facilities reported by many patients.
Handel Behavioral Health
Patients praise: Highly compassionate and attentive therapists who listen well. · Effective communication and validation of patient feelings..
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