Western Mass Primary Care Practices | Mass General Brigham
Internal Medicine • West Springfield, MA
Ratings by platform
- Mass General Brigham Physician Profile (Dr. Dacus): 4.8/5 (253 ratings, 84 reviews)
- Mass General Brigham Physician Profile (Dr. Parsons): 4.9/5 (496 ratings, 181 reviews)
- Mass General Brigham Physician Profile (Dr. Tsongalis): 4.8/5 (357 ratings, 140 reviews)
- Mass General Brigham Physician Profile (Dr. Balkin): 4.7/5 (185 ratings, 69 reviews)
What patients say
Patients praise
- Compassionate and attentive care
- Thorough communication and clear explanations
- Highly professional and knowledgeable providers
- Trustworthy and reliable relationships with long-term patients
Common complaints
- Delays in communication and appointment scheduling
- Challenges with follow-up on medical documentation (e.g., work notes, referrals)
- Billing and insurance-related issues
In patients' words
"Dr. Balkin is knowledgeable and thorough. Takes the time needed to diagnose the problem. ... She is friendly, attentive, explains things clearly, follows up, and never makes me feel rushed."
— Mass General Brigham patient review"Dr parsons always takes his time with me. Addresses my concerns and is extremely helpful and professional. I have full confidence in him that I am well cared for."
— Mass General Brigham patient review"Dr. Tsongalis is the best PCP I've ever had. He is professional, knowledgeable, competent, and respectful. I trust him completely."
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