Western Mass Primary Care Practices | Mass General Brigham
Internal Medicine • West Springfield, MA
What patients say
Patients praise
- Compassionate and attentive care
- Thorough communication and clear explanations
- Highly professional and knowledgeable providers
- Trustworthy and reliable relationships with long-term patients
Common complaints
- Delays in communication and appointment scheduling
- Challenges with follow-up on medical documentation (e.g., work notes, referrals)
- Billing and insurance-related issues
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