Baystate Medical Practices - West Side Adult Medicine
Internal Medicine • West Springfield, MA
Ratings by platform
- TestosteroneTherapy.org: 2.4/5 (56 reviews)
- Healthgrades: 1.0/5 (N/A (Group practice rating))
- WebMD: N/A (1 review)
What patients say
Patients praise
- Occasional positive mention for individual providers (though rare in the context of general practice reviews)
Common complaints
- Difficulty in getting appointments and frequent last-minute reschedules
- Poor communication and failure to return patient calls
- Allegations of rude or unprofessional behavior by front desk staff
- Dissatisfaction with the coordination of care, including delays in testing and follow-ups
- Concerns regarding the quality of medical care and perceived lack of empathy or provider attentiveness
In patients' words
"I set up an appointment 3 months in advance and they tell me that they have to reschedule it to January due to “provider issues”."
— LocalityBiz review"I'd like to leave a review however.... since I was not seen I cannot. I called early this morning because of an UTI.... Talked to someone and told her my issues. Said she would let a nurse know and call me. It is now 6:00 pm with no call."
— WebMD review"This office is full of people who contradict each other and will gaslight you. They do not care about your well being or pain."
— MapQuest reviewMore clinics in West Springfield
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