Baystate Medical Practices - West Side Adult Medicine
Internal Medicine • West Springfield, MA
Ratings by platform
- TestosteroneTherapy.org: 2.4/5 (56 reviews)
- Healthgrades: 1.0/5
- WebMD (1 review)
What patients say
Patients praise
- Occasional positive mention for individual providers (though rare in the context of general practice reviews)
Common complaints
- Difficulty in getting appointments and frequent last-minute reschedules
- Poor communication and failure to return patient calls
- Dissatisfaction with the coordination of care, including delays in testing and follow-ups
- Concerns regarding the quality of medical care and perceived lack of empathy or provider attentiveness
In patients' words
"I set up an appointment 3 months in advance and they tell me that they have to reschedule it to January due to “provider issues”."
— LocalityBiz review"I'd like to leave a review however.... since I was not seen I cannot. I called early this morning because of an UTI.... Talked to someone and told her my issues. Said she would let a nurse know and call me. It is now 6:00 pm with no call."
— WebMD review"This office is full of people who contradict each other and will gaslight you. They do not care about your well being or pain."
— MapQuest reviewMore clinics in West Springfield
Western Mass Primary Care Practices | Mass General Brigham
Patients praise: Compassionate and attentive care · Thorough communication and clear explanations.
American Family Care
Patients praise: Friendly and professional staff · Clean and well-maintained facility environment.
AFC Urgent Care West Springfield
Patients praise: Staff is frequently described as kind, professional, and attentive · Clean and comfortable facilities reported by many patients.
Handel Behavioral Health
Patients praise: Highly compassionate and attentive therapists who listen well. · Effective communication and validation of patient feelings..
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