AFC Urgent Care West Springfield
Urgent Care • West Springfield, MA
What patients say
Patients praise
- Staff is frequently described as kind, professional, and attentive
- Clean and comfortable facilities reported by many patients
- Efficient process for booking appointments online helps reduce wait times
- Effective care for minor illnesses and quick referral for more serious conditions when needed
Common complaints
- Wait times can be long even with appointments
- Reports of rude or unhelpful staff in some instances
- Concerns about facility cleanliness or chaotic atmosphere at some locations
- Issues with billing, communication of test results, or comprehensive care limitations
In patients' words
"Your facility is very clean, receptionists extremely helpful as were the 'inside' staff."
— WebMD Review for American Family Care"Ghetto had an appointment for 6:15 it's now 7:07 still nothing. Receptionist are rude and lack customer service."
— Yahoo Local Review for Health MD Urgent CareMore clinics in West Springfield
Western Mass Primary Care Practices | Mass General Brigham
Patients praise: Compassionate and attentive care · Thorough communication and clear explanations.
American Family Care
Patients praise: Friendly and professional staff · Clean and well-maintained facility environment.
Handel Behavioral Health
Patients praise: Highly compassionate and attentive therapists who listen well. · Effective communication and validation of patient feelings..
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