Health MD Urgent Care: Urgent Care Center | Urgent Care | West ...
Primary Care • West Springfield, MA
Ratings by platform
- Google/Birdeye: 4.2 out of 5 stars (based on 171 reviews) (171)
- Apple Maps: 91% positive (based on 11 ratings) (11)
What patients say
Patients praise
- Helpful and friendly staff and doctors
- Efficient and prompt service when using the online appointment system
- High quality of medical care provided
- Convenient location and extended hours
- Appreciation for doctor follow-up calls
Common complaints
- Long wait times despite having an appointment
- Rude or unaccommodating reception staff
- Concerns regarding cleanliness of the facility
- Issues with follow-up communication regarding test results
- Billing or insurance-related frustrations
In patients' words
"The best doctors and staff! We have been multiple times with our almost 2 year old when he’s been sick and the staff is amazing!"
— Loc8NearMe Review (November 2025)"No point of reserving an appointment . Better off going to the ER the visit time will probably be less."
— Birdeye Review (July 2026)"Receptionist are rude and lack customer service."
— Yahoo Local/Yelp ReviewMore clinics in West Springfield
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