Chestnut Medical Associates
Internal Medicine • West Springfield, MA
Ratings by platform
- Bippermedia: 4.5/5 (16 reviews)
- WebMD (4 reviews)
What patients say
Patients praise
- Thorough and attentive care by some providers
- Ability to schedule same-day or timely appointments
- Generally positive bedside manner noted in many reviews
- Helpful and responsive staff noted by some patients
Common complaints
- Difficulty with administrative staff and phone communication
- Issues with timely referral processing
- Reports of dismissive or poor bedside manner by certain individual providers
In patients' words
"I could not believe that my call was returned within minutes with instructions as to what I should do. I have been a loyal patient for over 40 years and appreciate the effort they show me!"
— WebMD review"Office manager is never available, staff is horrible, never return calls, you could be dying but you have to wait 3 weeks for a referral. Stay away from this office"
— Bippermedia reviewMore clinics in West Springfield
Western Mass Primary Care Practices | Mass General Brigham
Patients praise: Compassionate and attentive care · Thorough communication and clear explanations.
Baystate Medical Practices - West Side Adult Medicine
Patients praise: Occasional positive mention for individual providers (though rare in the context of general practice reviews).
American Family Care
Patients praise: Friendly and professional staff · Clean and well-maintained facility environment.
AFC Urgent Care West Springfield
Patients praise: Staff is frequently described as kind, professional, and attentive · Clean and comfortable facilities reported by many patients.
Handel Behavioral Health
Patients praise: Highly compassionate and attentive therapists who listen well. · Effective communication and validation of patient feelings..
Related articles
Your clinic’s marketing team, powered by AI.On-brand ads, SEO, and social campaigns in one place.Generate your first clinic ad for free 
Get more revenue from the patients you already have.Voice and SMS that follow up until lapsed patients are back on the schedule.Book a Clincy call 
Your practice’s fractional recruiting team.Dental-only search, run end to end, with placements guaranteed for a year.Find your next hire Comparing your options?
Browse other Internal Medicine clinics, or filter by state and specialty to compare patient ratings.