Ivy Rehab
Physical Therapy • Middletown, NY
What patients say
Patients praise
- Highly skilled and knowledgeable clinicians
- Kind, friendly, and supportive staff
- Effective, personalized treatment plans leading to pain relief and recovery
- Clean and well-equipped facilities
- Accommodating front desk staff for scheduling and insurance coordination
Common complaints
- Reports of being understaffed or unhelpful in some instances
- Front desk staff reportedly untrained to answer questions or having difficulty with insurance issues in isolated cases
- Some patients felt treatment was basic or passive (e.g., just heating pads/bikes)
In patients' words
"Average PT at best - understaffed and not helpful mostly. The exercises are ones you can simply find on the internet with a quick search."
— BBB Business Profile (Ivy Rehab)More clinics in Middletown
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