Cardiology - | Crystal Run Healthcare
Cardiology • Middletown, NY
Ratings by platform
- Birdeye: 4.5/5 (29 reviews (Cardiology-specific))
- Crystal Run Healthcare (Dr. Lessner): 4.9/5 (126 responses)
- Crystal Run Healthcare (Dr. Mercado): 4.9/5 (34 responses)
- Crystal Run Healthcare (Dr. Silverman): 4.9/5 (17 ratings / 57 comments)
What patients say
Patients praise
- High individual physician ratings for cardiologists (e.g., 4.9/5)
- Appreciation for specific medical professionals' competence and professionalism
- Efficient initial scheduling for some specialists
Common complaints
- Difficulty reaching staff or doctors by phone
- Long wait times for appointments and responses
- Frustrations with administrative processes and medication management
- Negative experiences regarding insurance acceptance policies
In patients' words
"I was able to get in very quickly to discuss my issue and the Dr. explained what was going to take place during my procedure. He has a very easy and down to earth manner when explaining stuff to you."
— Patient review via Birdeye"There's no one to speak with EVER, and nobody knows anything. It's IMPOSSIBLE to ever get a hold of the correct person. LITERALLY INSANE."
— Patient review via LocalityBiz"Horrible, Run don't walk away from them... They hide behind a call center. NO one will call you back and there's literally ZERO ways to complain or get any attention for issues you have."
— Patient review via HealthgradesMore clinics in Middletown
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