University of Wisconsin Hospitals ranked No. 1 in ... - UW Health
Primary Care • Madison, WI
Ratings by platform
- Birdeye (1 S. Park Clinic): 4.8/5 stars (1,181 reviews) (1,181 reviews)
- Trustpilot: 2.8/5 stars (3 reviews)
- Comparably: 2.7/5 stars (13 reviews)
- Better Business Bureau (BBB): A+ rating
What patients say
Patients praise
- Ranked No. 1 hospital in Wisconsin for 14 consecutive years by U.S. News & World Report
- Top-performing medical and surgical specialties recognized nationally
- Reports of positive interactions with medical staff, therapy teams, and nursing care in specific units
Common complaints
- Reports of unprofessional, rude, or dismissive staff and patient relations interactions
- Complaints regarding difficulties with scheduling appointments, urgent referrals, and communication failures
- Dissatisfaction with follow-up care, reporting of test results, and administrative processes
- Low Net Promoter Score (NPS) and customer satisfaction scores in some public forums
In patients' words
"The neurology department routinely ignores requests to schedule appointments for urgent referrals."
— Better Business Bureau review"I've sent in numerous requests for the results and have never gotten any response. My money was wasted and as of a result, my medical treatment... was put off to the detriment of my health."
— Trustpilot review"Excellent staff and therapists. Thanks to all the staff, I feel ready to go home. Nursing care was great too."
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