Primary Care Services & Types of Providers - SSM Health
Primary Care • Madison, WI
Ratings by platform
- Ratings.MD (Verified Patient Experience Surveys): 4.9 out of 5 (2,552 verified ratings)
- Birdeye (Google Reviews): 2.5 out of 5 (76 reviews)
- Birdeye (Google Reviews): 2.9 out of 5 (86 reviews)
What patients say
Patients praise
- Highly praised for compassionate, attentive, and professional clinical care
- Clinicians are frequently described as excellent listeners who explain medical issues clearly
- Strong sense of trust and continuity with long-term primary care providers
- Appreciation for thorough, individualized, and patient-centered treatment plans
Common complaints
- Complaints regarding billing department inefficiency and customer service
- Instances of poor communication by support staff (in person or by phone)
- Occasional feeling of being rushed during appointments
- Difficulties navigating administrative or organizational hurdles for accessing care
In patients' words
"I am grateful and thankful of having her as my primary doctor. I feel secure and safe under her care and supervision. Can’t ask for a better doctor. She’s one in a Million."
— Verified Patient Experience Survey"The billing office here is terrible. They submitted a claim under the wrong patient and would not fix it. A manager was supposed to call me."
— Birdeye (Google Review)"WORST healthcare system there is! This company jerks around their patients making them jump through hoop after hoop just to get necessary healthcare."
— Yelp ReviewMore clinics in Madison
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Patients praise: high levels of patient trust (94.1%) · strong nurse and doctor communication scores.
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