Primary Care Services & Types of Providers - SSM Health
Primary Care • Madison, WI
What patients say
Patients praise
- Highly praised for compassionate, attentive, and professional clinical care
- Clinicians are frequently described as excellent listeners who explain medical issues clearly
- Strong sense of trust and continuity with long-term primary care providers
- Appreciation for thorough, individualized, and patient-centered treatment plans
Common complaints
- Complaints regarding billing department inefficiency and customer service
- Instances of poor communication by support staff (in person or by phone)
- Occasional feeling of being rushed during appointments
- Difficulties navigating administrative or organizational hurdles for accessing care
In patients' words
"I am grateful and thankful of having her as my primary doctor. I feel secure and safe under her care and supervision. Can’t ask for a better doctor. She’s one in a Million."
— Verified Patient Experience Survey"WORST healthcare system there is! This company jerks around their patients making them jump through hoop after hoop just to get necessary healthcare."
— Yelp ReviewMore clinics in Madison
Primary Care Providers - Find a Physician or Specialist
Patients praise: Physicians are frequently praised for being friendly, approachable, and relatable · High marks for listening skills and taking time to answer questions without making patients feel rushed.
University of Wisconsin Hospitals ranked No. 1 in ... - UW Health
Patients praise: Ranked No. 1 hospital in Wisconsin for 14 consecutive years by U.S. News & World Report · Top-performing medical and surgical specialties recognized nationally.
Madison East VA Clinic
Patients praise: Positive feedback on nursing staff and specialized care teams (e.g., cardiology, neurology) · High patient satisfaction ratings in official HCAHPS surveys, particularly regarding nurse and doctor communication and facility cleanliness.
Wisconsin Veterans Hospitals/Clinics/Health Info
Patients praise: high levels of patient trust (94.1%) · strong nurse and doctor communication scores.
American Family Children's Hospital
Patients praise: compassionate and attentive care from many staff members and providers · comprehensive pediatric services and modern facilities.
Dermatology in Madison, WI - Find a Physician or Specialist
Patients praise: thorough and knowledgeable care · professional and caring demeanor.
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