Wisconsin Veterans Hospitals/Clinics/Health Info
VA Clinic • Madison, WI
Ratings by platform
- Centers for Medicare & Medicaid Services (CMS) HCAHPS: 5 out of 5 stars (from CMS HCAHPS) (451 patients surveyed)
- US News & World Report: 5 out of 5 stars
What patients say
Patients praise
- high levels of patient trust (94.1%)
- strong nurse and doctor communication scores
- compassionate and respectful staff performance
- high national ratings for patient experience including a 5-star rating from CMS
- recognized for high-quality medical expertise and comprehensive services
Common complaints
- administrative challenges with appointment scheduling
- difficulties with consistent updates on clinical results via the MyHealthVet app
- mixed experiences with mental health services and transitional housing programs
- concerns regarding cafeteria quality and management oversight in certain departments
In patients' words
"Veteran trust in William S. Middleton Memorial Veterans Hospital has risen to 94.1% — up from 90.8% in 2018."
— VA Madison Health Care News Release"The departments are totally mismanaged... The mental health clinicians, that I have encountered, are lackluster!"
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