Madison East VA Clinic | VA Madison Health Care | Veterans Affairs
VA Clinic • Madison, WI
Ratings by platform
- CMS HCAHPS (via Momentary Labs): 5 out of 5 stars (overall patient satisfaction rating) (451 completed patient surveys)
- Yelp: Generally low/mixed rating across 23 reviews (23 reviews)
What patients say
Patients praise
- Positive feedback on nursing staff and specialized care teams (e.g., cardiology, neurology)
- High patient satisfaction ratings in official HCAHPS surveys, particularly regarding nurse and doctor communication and facility cleanliness
- Generally regarded as a helpful resource for specialized needs like mental health
Common complaints
- Perceived mismanagement of departments and referral processes
- Concerns regarding mental health services and staff communication
- Criticism of specific programs like HUD-VASH and facility cleanliness/amenities like the cafeteria
In patients' words
"Nursing staff were amazing. Keep us up on everything. Cardiologist were great explaining things. Neurologist were heart. They were from UW. But couldn't ask for better care for my veteran."
— LocalityBiz review"How on Earth did this hospital get the "Best VA" in the nation?!? The HUD-VASH program is abysmally poor! The mental health clinicians, that I have encountered, are lackluster!"
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