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Primary Care • Madison, WI
Ratings by platform
- Ratings.MD (SSM Health): 4.9 out of 5 (Varies (e.g., 247, 232, 176 verified ratings))
- Ratings.MD (SSM Health): 4.8 out of 5 (Varies (e.g., 158, 99 verified ratings))
- Birdeye: 4.7 out of 5 (51 reviews)
- SSM Health Provider Pages: 4.6–4.9 out of 5 (Varies (e.g., 146, 47, 114 ratings))
What patients say
Patients praise
- Physicians are frequently praised for being friendly, approachable, and relatable
- High marks for listening skills and taking time to answer questions without making patients feel rushed
- Providers noted for being thorough, knowledgeable, and proactive in explaining care plans and health history
- Patients appreciate being included in decision-making processes regarding their health
Common complaints
- Concerns regarding billing inaccuracies and estimating costs
- Frustration with the responsiveness and effectiveness of patient relations departments
- Complaints about perceived lack of compassion, dismissiveness, or failure to address specific symptoms during consultations
- Dissatisfaction with outcomes of surgical procedures or follow-up communication
In patients' words
"She is the best! She has been my PCP for many years and I have the utmost confidence in her medical expertise and care!"
— Patient review of Dr. Nancy Y. Huang"Most friendly and relatable DR. I have ever had."
— Patient review of Dr. David R. Shearer"Dr Kruse came in, barely looked at my hands then told me there's nothing to be done, dismissed my concerns and ignored my symptoms despite the obvious. Was not compassionate, kind or understanding in the least."
— Patient complaint regarding Dr. Lisa M. Kruse"They take your complaint about a medical doctor back to that same doctor to let the doctor assess if they themselves did anything wrong."
— Community discussion on Reddit regarding UW Health patient relationsMore clinics in Madison
Primary Care Partners | Primary Care Physicians | Northern ...
Patients praise: Knowledgeable and thorough providers · Caring and compassionate bedside manner.
Primary Care Services & Types of Providers - SSM Health
Patients praise: Highly praised for compassionate, attentive, and professional clinical care · Clinicians are frequently described as excellent listeners who explain medical issues clearly.
University of Wisconsin Hospitals ranked No. 1 in ... - UW Health
Patients praise: Ranked No. 1 hospital in Wisconsin for 14 consecutive years by U.S. News & World Report · Top-performing medical and surgical specialties recognized nationally.
Primary Care Physicians & Services - UW Health
Patients praise: Compassionate and knowledgeable care from many providers and nursing staff · General convenience of locations and ease of parking at some clinics.
Madison East VA Clinic | VA Madison Health Care | Veterans Affairs
Patients praise: Positive feedback on nursing staff and specialized care teams (e.g., cardiology, neurology) · High patient satisfaction ratings in official HCAHPS surveys, particularly regarding nurse and doctor communication and facility cleanliness.
Wisconsin Veterans Hospitals/Clinics/Health Info
Patients praise: high levels of patient trust (94.1%) · strong nurse and doctor communication scores.
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