Drug Detox in Lacey, Washington - The Haven Detox at Royal ...
Addiction Medicine • Lacey, WA
Ratings by platform
- Birdeye (Google): 4.5/5 (146 reviews)
- ProjectKnow.com: 3.0/5 (21 reviews)
- Recovered.org: 4.48/5 (not explicitly stated)
What patients say
Patients praise
- helpful and kind staff mentioned by some reviewers
- supportive environment for those who completed the program successfully
- positive experiences with recovery outcomes and staff support for some patients
- comfortable facilities described as better than expected
Common complaints
- concerns about facility admission policies and practices upon departure (AMA)
- reports of staff competency issues during medical detox monitoring
- dissatisfaction with refund/billing policies after being discharged for medical reasons
In patients' words
"The staff admitted me into the program aware that my AFIB could kick in during the detox process. They also knew that I was taking medication... After 1 night... the staff came into the room and said I needed to go to the VA hospital... They also said I would get a full refund. They drove me to the VA hospital and dropped me off. 2 weeks later I called to ask where my refund was. They stated they would only refund 65%..."
— ProjectKnow.com user review"My experience so far at Royal Life Centers has been incredibly meaningful... The staff... go above and beyond every single day. They take the time to hear what is heavy, and meet you where you are at."
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