Urgent Care | UMass Memorial Health
Urgent Care • Fitchburg, MA
Ratings by platform
- Solv: 2.3 out of 5 (12 reviews (CareWell Urgent Care))
- PissedConsumer: 1.1 out of 5 stars (18 reviews (UMass Memorial Medical Center))
What patients say
Patients praise
- Occasional reports of professional and efficient care for specific minor injuries like sprains
- Extended operational hours convenient for some patients
Common complaints
- Long wait times
- Perceived rude or unprofessional staff behavior
- Concerns regarding facility cleanliness and hygiene protocols (e.g., sanitization)
- Reports of limited care capabilities or refusals of service
- General dissatisfaction with communication and patient care quality
In patients' words
"Receptionists we're rude, and not helpful at all. They continually talked badly about the patients in the waiting room as well as the staff outback."
— Solv - Patient Review for CareWell Urgent Care (Fitchburg)"I was in and out in under 1 hour on a recent Friday morning for a sprained wrist that required x-rays. Professional & efficient staff, very friendly."
— MapQuest - Patient Review for UMass Memorial HealthAlliance Hospital (Burbank Campus)"No ones cares there. There just doing there time there as they are residence. They stoped my chronic pain contract."
— Yelp - Patient Review for UMass Memorial Health Care (Fitchburg)More clinics in Fitchburg
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