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UMass Memorial Health

Diagnostic Imaging/Radiology • Fitchburg, MA

What patients say

Patients praise

  • professional and efficient staff
  • kind and compassionate care
  • accommodating to patient anxiety, particularly with children
  • high-quality imaging services and technology
  • timely and smooth experience for routine procedures

Common complaints

  • occasional reports of long wait times
  • some complaints regarding staff bedside manner or rudeness in other hospital departments

In patients' words

"I was in and out in under 1 hour on a recent Friday morning for a sprained wrist that required x-rays. Professional & efficient staff, very friendly."

— MapQuest patient review for Burbank Campus

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7].

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