Touchstone Medical Imaging • Choose You. See What's Inside
Diagnostic Imaging/Radiology • Fitchburg, MA
Ratings by platform
- Yelp: 3.0 out of 5 stars (based on 1,278 reviews) (1,278 across 51 locations)
What patients say
Patients praise
- Friendly, professional, and compassionate staff members
- Convenient scheduling, including weekend and evening availability
- Modern, clean facilities with advanced, comfortable imaging equipment
- Efficient check-in processes and relatively short wait times
- Detailed and easy-to-access patient results
Common complaints
- Billing and payment issues, including unexpected billing, overcharges, and delays in refunds
- Difficulty communicating with customer service or getting call-backs regarding billing disputes
- Concerns regarding inaccurate or inconsistent pricing quotes
- Occasional staff unprofessionalism or lack of hygiene awareness
In patients' words
"The staff was super friendly and amazing. I went in with a lot of anxiety about my MRI. The lady that did it was very comforting and put me at ease."
— Touchstone Medical Imaging Patient Testimonial"Blatantly lied to regarding pricing. Was quoted $140 for self pay specific MRI, drove an hour and was told it’s $900+ for self pay."
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