Community Health Connections

Patients praise

• Praise for specific dental providers (e.g., Dr. Austin, Dr. Patwardhan, Dr. Cohen)
• Competent and compassionate clinical care once appointments are secured
• Supportive dental assistants who help manage patient anxiety
• Accessible, community-based mission providing affordable care regardless of insurance/income status

Common complaints

• Difficulty reaching the office via phone, long hold times, and lack of callback response
• Administrative issues including billing, scheduling errors, and rigid appointment policies
• Perceived decline in service quality and professionalism compared to previous years
• Negative experiences with front desk staff and communication barriers