Primary Care
Primary Care/Family Medicine • Fitchburg, MA
Ratings by platform
- Yelp: 1.0/5.0 (3 reviews)
- Birdeye: 1.5/5.0 (2 reviews)
- Healthgrades: 4.2/5.0 (4 ratings)
- Healthgrades: 5.0/5.0 (7 ratings)
What patients say
Patients praise
- Compassionate and attentive care from specific providers
- Providers who listen, validate concerns, and respect patient choices
- Long-term positive relationships with established physicians
Common complaints
- Long wait times for appointments and in the office
- Difficulties with phone communication and reaching staff
- Concerns regarding administrative management and billing practices
- Mixed experiences with physician responsiveness to health concerns
In patients' words
"Waited an hour and left, after overhearing another person say that they had waited an hour and a half! Very poorly managed office."
— Yelp user review"Dr. Hannah Coates takes the time to make you feel validated. She listens to your concerns and follows up with a plan of action."
— Healthgrades user reviewMore clinics in Fitchburg
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