Community Health Connections

Patients praise

• High percentage of patients willing to refer friends and family (for dental services)
• Specific staff members noted as sweet, caring, or helpful
• Flexibility in fitting patients into the schedule when errors occur

Common complaints

• Difficulty contacting the office via phone or getting call-backs
• Long hold times on the phone
• Frustration with appointment scheduling and rescheduling policies
• Perceived decline in service quality compared to past experiences
• Difficulty navigating the administrative or referral processes