Community Health Connections: CHC
Mental Health/Behavioral Health • Fitchburg, MA
Ratings by platform
- OpenGovNY: 3.4/5
- Recovery.com: 3.1/5 (152)
- Recovered.org: 3.66/5 (Not specified (Trustscore))
What patients say
Patients praise
- Modern facilities (though some reviewers suggest this doesn't improve the service experience)
Common complaints
- Difficulty reaching the office via phone, including long wait times and unresponsive staff
- Challenges with appointment scheduling and rescheduling policies
- Perceived decline in quality of service over time
- Staff appearing unhelpful or unprofessional during check-in processes
In patients' words
"The NEW way they answer the phone leaves you hanging on for more time that it would take to drive there. Trying to make contact with someone is near impossible. In ANY Department."
— OpenGovNY (Reviewer C Muise)"Expect the run-around. Office is near-impossible to find, once inside the building. Worker was as helpful as she could be, which was a level 2, on the 0-10 scale."
— LocalityBiz (Reviewer slick slack)"Truly horrible, can't get in touch for a refill, they don't respond to the pharmacy, told me during a appointment once my time was up and I had to leave."
— Yelp (Reviewer)More clinics in Fitchburg
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