Advocate Health Care
Pain Management • Centralia, IL
What patients say
Patients praise
- Compassionate and helpful medical staff
- Effective pain relief and treatment outcomes for some patients
- Professional office environment
- Accessible care that has enabled patients to return to work or daily activities
Common complaints
- Difficulties with administrative tasks and scheduling appointments
- Lack of responsiveness and failure to return phone calls
- Reports of rude or dismissive bedside manner from some providers
- Concerns regarding communication barriers and language issues
In patients' words
"Good place. Friendly staff. Knowledgeable and compassionate physicians... BUT don't ever call the MA line in Carbondale because they never return calls."
— LocalityBiz user review"Dr. Malla is very rude. Never smiles and rushes me out. Does not spend enough time with his patients. cannot understand him."
— MedRounds user reviewMore clinics in Centralia
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Patients praise: Availability of drug-free chronic pain alternatives such as shockwave and laser therapy · Recognition of high-quality, personalized patient care by specific providers.
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Orthopedic Podiatry and Spine Care | Centralia, IL - SSM Health
Patients praise: Highly rated orthopedic podiatry/specialist care with frequent mentions of kindness and caring bedside manner · Good appointment experience reported (e.g., being squeezed in due to pain; minimal waiting).
Quincy Medical Group
Patients praise: Professionalism and clinical competence · Effective listening and patient-centered communication.
Centralia, IL - Orthopedic Podiatry and Spine Care
Patients praise: Kind, courteous, and caring bedside manner · Thorough explanations and detailed care plans.
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Patients praise: Providers are perceived as caring, compassionate, and attentive listeners · High confidence in the medical knowledge and diagnostic abilities of specific providers.
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