Orthopedic Podiatry and Spine Care | Centralia, IL - SSM Health
Orthopedics • Centralia, IL
Ratings by platform
- SSM Health (Get Care) - Dr. Robert K. Schergen, DPM: 4.9 out of 5 (205 ratings; 68 reviews)
- Ratings.MD - Dr. Robert K. Schergen, DPM: 4.9 out of 5 (202 ratings; 68 comments)
- SSM Health St. Mary's Hospital-Centralia (Healthgrades): 60% Patient Experience Rating (noted as 7% lower than national average) (Not specified in provided snippet)
- SSM Health St. Mary's Hospital-Centralia (Leapfrog): Declined to respond to Leapfrog Hospital Survey measures (Not provided)
What patients say
Patients praise
- Highly rated orthopedic podiatry/specialist care with frequent mentions of kindness and caring bedside manner
- Good appointment experience reported (e.g., being squeezed in due to pain; minimal waiting)
- Strong recommendation/overall patient confidence in the provider’s competence and treatment
Common complaints
- Some negative patient experiences are reported for SSM Health St. Mary’s Hospital-Centralia (e.g., long ER wait times, not seeing a doctor, and dissatisfaction with staff/care)
In patients' words
"“I was squeezed in as a patient due to pain. His explanations were very detailed… I didn’t have to wait very long at my appointment time.”"
— SSM Health GetCare – Dr. Robert K. Schergen, DPM (Centralia)"“Very personal and caring” / “He is absolutely amazing at what he does. Very caring and understanding. I highly recommend him.”"
— SSM Health GetCare – Dr. Robert K. Schergen, DPM (Centralia)"“Sat in pain 7 hrs! Still never got to see a DR! … announced they no longer do MRIs on the weekend… This is negligence!”"
— a-better-place.com – Saint Marys Hospital (Centralia) reviewMore clinics in Centralia
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