SSM Health Medical Group
Pulmonology • Centralia, IL
Ratings by platform
- Ratings.MD (aggregated provider data): 4.9 out of 5 (1,983 verified ratings)
- SSM Health Provider Profile (example for individual APRN): 4.6 out of 5 (23 reviews)
- Illinois Hospital Report Card / Healthgrades (Hospital-wide data): 60% patient experience rating
What patients say
Patients praise
- Compassionate, kind, and caring staff and providers
- Providers who listen and take time with patients
- Clear explanations of health issues and treatment options
- Professional and thorough bedside manner
- High overall verified satisfaction ratings in some collected surveys
Common complaints
- Long wait times for appointments or to see providers
- Concerns regarding billing or insurance coordination
- Inconsistent communication about diagnoses or care plans
- Occasional feelings of being rushed during appointments
In patients' words
"She is very professional but the original reason I came for treatment was for neck pain and some how it got written down as arm pain and it was never that per sey."
— Patient review for provider at SSM Health Medical Group"Dr. Hoffman is very friendly and courteous; however, does not give the impression he had reviewed previous appointments or recent labs prior to entry into the exam room."
— Patient review from Ratings.MD aggregate"She is very caring, explains everything in detail, takes time with you, very encouraging. Love her"
— Patient review for provider at SSM Health Medical GroupMore clinics in Centralia
Pulmonology - Quincy Medical Group
Patients praise: Professionalism and clinical competence · Effective listening and patient-centered communication.
Centralia, IL - Pulmonology - SSM Health
Patients praise: knowledgeable physician · caring and compassionate attitude.
Orthopedic Podiatry and Spine Care | Centralia, IL - SSM Health
Patients praise: Highly rated orthopedic podiatry/specialist care with frequent mentions of kindness and caring bedside manner · Good appointment experience reported (e.g., being squeezed in due to pain; minimal waiting).
Centralia, IL - Orthopedic Podiatry and Spine Care
Patients praise: Kind, courteous, and caring bedside manner · Thorough explanations and detailed care plans.
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