Illinois State List: Geriatric Health Care Services
Geriatric Medicine • Centralia, IL
Ratings by platform
- WebMD Care: 5.0/5.0 (14 reviews)
- My Caring Plan (Cedarhurst of Centralia): 8.3/10.0 (based on 44 reviews) (44 reviews)
- Seniors Zen (High Point Residence): N/A (12 reviews)
What patients say
Patients praise
- individual healthcare providers (e.g., geriatricians) often receive high patient satisfaction ratings
- some assisted living facilities are noted for being clean and having professional, caring staff members
- rehabilitation services are occasionally highlighted as effective for recovery
Common complaints
- concerns regarding cleanliness, odors, and facility maintenance
- reports of inadequate, rude, or inexperienced staff
- poor administrative communication, including discharge issues and lack of family conferences
- allegations of neglect, poor medication management, and failure to meet basic care needs (hygiene, feeding)
- documented formal complaints regarding safety, potential abuse, and resident rights violations
In patients' words
"A reviewer describes the facility as one of the most disgusting they have ever visited, noting a strong hallway stench and suggesting it would be condemned by inspectors."
— Seniors.fyi (Fireside House of Centralia)"The food was debatable, and meals sometimes arrived cold. Some staff members were not liked by the reviewer. Hair care was never done as promised. The facility never contacted the family for a patient care conference or updates."
— Seniors.fyi (Centralia Manor)"It is safe, clean and staffed with very capable and caring employees. The care I get is great."
— US News Health (Heritage Woods of Centralia)More clinics in Centralia
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