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Find Psychiatrists In West Springfield, Massachusetts

PsychiatryWest Springfield, MA

★★★★☆3.7/562 reviews across 6 platforms

Ratings by platform

  • Healthgrades: 5.0/5.0 (7 ratings)
  • Healthgrades: 3.8/5.0 (10 ratings)
  • WebMD: 4.5/5.0 (8 ratings)
  • Healthgrades: 2.9/5.0 (9 ratings)
  • Vitals: 2.2/5.0 (10 ratings)
  • WebMD: 4.0/5.0 (18 ratings)

What patients say

Patients praise

  • compassionate and respectful demeanor in some providers
  • thorough listening and patient-centered approach cited by some patients
  • high levels of satisfaction reported with specific practitioners for certain conditions

Common complaints

  • difficulty with office responsiveness and communication
  • dissatisfaction with office staff
  • concerns regarding over-medication or rushing through appointments
  • perceived lack of empathy or judgment from providers
  • negative clinical outcomes or diagnostic concerns reported by some patients

In patients' words

"Dr Kapell is the kindest, most compassionate Dr I have have had the pleasure of meeting in a very long time... I highly recommend Dr Kapell!"

Healthgrades review for Dr. Lydia Kapell

"I think Dr. Eskander is a great Dr. He listens to what you say and cares about you as person. He is never in a rush."

Healthgrades review for Dr. Emad Eskander

"Staff friendliness: This is a joke, right? They never return calls... I've never seen someone reach for the prescription pad so fast."

Healthgrades review for Dr. Alice Graham-Brown

"Misdiagnosed my brother, ended up in suicide. Worst experience ever."

Vitals review for Dr. Leslie A. Colon

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6].

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