John Frangie, M.D.
Ophthalmology • West Springfield, MA
Ratings by platform
- Healthgrades: 3.7/5 (47 reviews)
- U.S. News & World Report: 5/5 (79 reviews)
- WebMD: 3.5/5 (36 reviews)
- Vitals: 3.6/5 (12 reviews)
What patients say
Patients praise
- Professional and highly competent surgeon
- Effective cataract surgery outcomes with improved vision
- Clear explanations provided to patients regarding procedures
- High-tech practice environment
Common complaints
- Complaints regarding office staff, specifically concerning rudeness, lack of empathy, and difficulty scheduling appointments or emergency visits
- Some negative feedback on customer service and patient care accessibility
In patients' words
"Frangie and his staff put me at ease about my surgery and everyone was very kind and professional."
— Yelp"He may be a great doctor but his office staff is a disgrace. I had an emergency and his office staff would not schedule me an appointment."
— WebMD"Dr. Frangie is a terrific, highly competent doctor. If there are problems, he will work until they are resolved."
— VitalsMore clinics in West Springfield
Western Mass Primary Care Practices | Mass General Brigham
Patients praise: Compassionate and attentive care · Thorough communication and clear explanations.
American Family Care
Patients praise: Friendly and professional staff · Clean and well-maintained facility environment.
AFC Urgent Care West Springfield
Patients praise: Staff is frequently described as kind, professional, and attentive · Clean and comfortable facilities reported by many patients.
Handel Behavioral Health
Patients praise: Highly compassionate and attentive therapists who listen well. · Effective communication and validation of patient feelings..
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