Mental Health Treatment Services in MA | We Provide Quality ...
Mental Health Therapy & Counseling • West Springfield, MA
Ratings by platform
- Birdeye (West Central Mental Health): 4.5/5 (155)
- Rehab.com (CHD Outpatient): 2.4/5 (12)
- DrugAbuse.com (CleanSlate): 2.4/5 (14)
- BeFitHealthClubs (Thriveworks): 3.8/5 (23)
What patients say
Patients praise
- Many clients report positive experiences with individual therapists and psychiatric providers
- Convenient access to services, including telehealth and various insurance acceptance policies
- Effective treatment for anxiety, depression, and other mental health conditions noted by some patients
Common complaints
- Reports of billing issues, including unexpected charges, difficulty with insurance billing, and automated no-show fees
- Inconsistent provider availability, high staff turnover, and difficulty reaching administrative staff or English-speaking support
- Concerns regarding privacy and confidentiality at certain facilities
- Reports of unprofessional or rude administrative staff interactions
In patients' words
"This place is a SCAM!!!!! ... I have had to file FOUR formal complaints due to billing issues. These people are a SCAM and will just take your money."
— BeFitHealthClubs (Thriveworks) review"Sara is wonderful. I feel very comfortable with her. She is easy to talk to."
— Birdeye (West Central Mental Health) review"Having your therapist and your doctor's office in the same building should be conflict of interest and should be part of HIPAA violation."
— Rehab.com (CHD Outpatient) reviewMore clinics in West Springfield
Western Mass Primary Care Practices | Mass General Brigham
Patients praise: Compassionate and attentive care · Thorough communication and clear explanations.
Walk-In Clinic & Urgent Care in West Springfield, MA | AFC
Patients praise: Friendly and professional staff · Clean and well-maintained facility environment.
Walk-In Clinic & Urgent Care in West Springfield, MA
Patients praise: Staff is frequently described as kind, professional, and attentive · Clean and comfortable facilities reported by many patients.
Mental Health Therapy & Counseling in West Springfield, MA
Patients praise: Highly compassionate and attentive therapists who listen well. · Effective communication and validation of patient feelings..
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