Northeast Health Services
Mental Health Therapy & Counseling • West Springfield, MA
What patients say
Patients praise
- Many clients report positive experiences with individual therapists and psychiatric providers
- Convenient access to services, including telehealth and various insurance acceptance policies
- Effective treatment for anxiety, depression, and other mental health conditions noted by some patients
Common complaints
- Reports of billing issues, including unexpected charges, difficulty with insurance billing, and automated no-show fees
- Inconsistent provider availability, high staff turnover, and difficulty reaching administrative staff or English-speaking support
- Concerns regarding privacy and confidentiality at certain facilities
- Reports of unprofessional or rude administrative staff interactions
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Handel Behavioral Health
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