DMOS Orthopaedic Centers - Central Iowa's Orthopedic Experts
Orthopedic Surgery • West Des Moines, IA
Ratings by platform
- promallu.com (aggregated review data): 4.9/5 (5,454 reviews)
- localitybiz.com: multiple reviewer ratings shown (e.g., ★★★★★, ★★★☆☆, ★☆☆☆☆) (not stated)
- Yelp: not stated in provided snippet (not stated in provided snippet)
What patients say
Patients praise
- Staff described as cheerful/courteous and processes/scheduling handled smoothly
- Doctors explained things clearly and patients felt listened to and at ease
- Facility described as clean and employees pleasant; responsive and took injuries seriously
Common complaints
- Some patients reported incorrect or dismissive diagnosis and poor bedside manner (e.g., foot not broken; laughed at patient)
- Wait times were reported as long in at least one review
- Concerns mentioned about limited offered treatment (e.g., only dry needling) and a data breach/ID theft coverage issue
In patients' words
""The staff is always cheerful and courteous... From the smooth inprocessing and scheduling... I have never had a negative experience, of any kind, while in their care.""
— localitybiz.com (West Des Moines)""Sad, very sad." (followed by a complaint alleging the wrong foot diagnosis and refusal to let the patient see another doctor)"
— localitybiz.com (West Des Moines)""Although I waited for close to 2 hours to get called back for X-rays... I would recommend this urgent care and go there again if I had an urgent need.""
— promallu.com (aggregated reviews page snippet)""This place seems like a well oiled machine!""
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