Obstetrics and Gynecology in West Des Moines, IA - UnityPoint Health
Obstetrics & Gynecology • West Des Moines, IA
Ratings by platform
- U.S. News & World Report (Iowa Methodist Medical Center context): 5/5 (Patient Experience aggregate) (50 reviews)
- pregnancycare.lat: 3.1/5
What patients say
Patients praise
- Specific providers praised for being compassionate, knowledgeable, and attentive
- Some patients report pleasant, respectful, and helpful experiences with staff during their pregnancies
- Appreciation for respectful communication of sensitive information
Common complaints
- Perceived lack of personalized care, with some patients feeling treated like a number
- Complaints regarding dismissive attitudes from receptionists, nursing staff, and certain providers
- Frustrations with administrative processes, specifically billing department issues and scheduling communication
- Reports of long wait times or rushed appointments
In patients' words
"The front desk staff has an attitude 8/10 times.. half the doctors I felt like treat you like a number. At one appointment I literally had a doctor walking out the door before I was even finished talking."
— Patient review of UnityPoint Clinic OBGYN - Lakeview"5 stars all the way here. Love my OB Dr Erin Lehman. She and the staff are just super."
— Yelp review of UnityPoint Clinic OB/GYN - Lakeview"I’ve had 3 pregnancies with Unitypoint OB and been really happy with the care I received from the medical team. However, I won’t be going back for any future care due to the customer service from the billing department."
— Patient review of UnityPoint Clinic OB/GYN - CliveMore clinics in West Des Moines
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