MercyOne Iowa Heart Center West Des Moines
Cardiology • West Des Moines, IA
Ratings by platform
- Birdeye: 3.2/5 (52)
- Ratings.MD (Provider specific): 4.8/5 (188)
- MercyOne (Provider specific): 4.9/5 (75)
What patients say
Patients praise
- Highly regarded cardiologists and providers who are described as knowledgeable, compassionate, and attentive
- Staff, including technicians and nurses, often praised for being thorough, friendly, and helpful
- Patients feel well-cared for and appreciate providers who take time to explain treatment plans and answer questions
Common complaints
- Difficulty scheduling appointments and long wait times for appointments
- Challenges reaching staff by phone and poor communication regarding procedures or scheduling
- Isolated reports of perceived neglect or poor coordination of care
In patients' words
"WARNING!!! They put my mother's health in jeopardy. Now my mother is in the ER and there's no way of getting ahold of this place."
— Yelp/MapQuest review"There was a long wait to get my appointment, but it was worth the wait. I could tell he was interested in what he was doing."
— MercyOne provider page review"Mercy Heart is understaffed and difficult to get in touch with in a timely manner. This is a cardiac facility!!"
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