Cardiology - West Des Moines - The Iowa Clinic
Cardiology • West Des Moines, IA
Ratings by platform
- Birdeye (Cardiology Department specific): 3.1/5 stars (9 reviews)
What patients say
Patients praise
- Providers noted as being thorough and taking time to explain conditions
- Friendly, helpful, and professional nursing and support staff
- Compassionate care and attentive bedside manner
- Effective communication regarding medical plans
Common complaints
- Difficulty with the appointment reminder system and scheduling follow-ups
- Long wait times on the phone when trying to reach the office
- Mixed feedback regarding specific providers
In patients' words
"I saw Shelby in the cardiology department. She was very thorough. Jill and Kim were also very helpful. I highly recommend the cardiology department at the Iowa Clinic in west Des Moines."
— Birdeye user review"On multiple occasions I received phone calls and tex messages to call and schedule my yearly appointment. Each time I call they say it's too early to make the appointment. They were supposed to take me off the reminder system. ... I'm done with this office and transferred to another cardiology office."
— Birdeye user review"Dr. Roy was exceptional and am very pleased with his service and the wonderful way he took the time to explain everything to me..... including drawing a picture of what he was seeing on my heart."
— The Iowa Clinic website testimonials"Cynthia Marske is amazing, she listens to my concerns and is working with me to get my meds just right. She’s always so nice and caring."
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