10 Best Nursing Homes in Watertown, NY - A Place for Mom
Long-Term Care/Assisted Living • Watertown, NY
Ratings by platform
- Medicare.gov / CMS Care-Compare: 1/5 stars (CMS Overall) (Varies by aggregator; Samaritan Keep typically has low CMS ratings but occasionally higher user-submitted ratings on some platforms)
- Medicare.gov / CMS Care-Compare (Samaritan Senior Village): 2/5 stars (CMS Overall) (Not explicitly listed but noted as having 4 recent complaints)
What patients say
Patients praise
- Some staff members praised for kindness and organization
- Appreciation for communal activities such as music and social engagement when available
- Recognition of some facilities for their professional approach to nursing care in select units
Common complaints
- Staffing shortages and delayed response times to patient needs
- Concerns regarding quality of basic care (e.g., hygiene, assistance with daily activities)
- Reports of rude or uncaring staff interactions
- Specific complaints about organization, communication, and management efficiency
In patients' words
"The care in skilled nursing is not there. Residents wait, sometimes more than an hour to receive help to the bathroom... Lack of adequate number of staff, and lack of training and heart in some staff members makes this a sad situation."
— Caring.com (Review of Samaritan Summit Village)"A family member of a resident commends the facility for the excellent care provided to their mother, appreciating the kindness of nurses and regular updates on her condition."
— My Caring Plan (Review of Samaritan Keep Nursing Home)More clinics in Watertown
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