Orthopedics - Samaritan Health
Orthopedics • Watertown, NY
Ratings by platform
- Healthgrades: 63% of patients recommend the hospital (HCAHPS data) (N/A)
- US News & World Report: 5/5 (for several orthopedic surgeons) (Varies by provider (e.g., 227 reviews, 122 reviews))
What patients say
Patients praise
- High patient satisfaction ratings for individual orthopedic surgeons
- Successful outcomes for procedures such as knee replacements
- Appreciation for professional bedside manner of specific providers
- Availability of modern local options like robotic surgery
- Friendly interactions with support staff reported by many patients
Common complaints
- Reports of long wait times for appointments and care
- Perceptions of poor bedside manner from specific providers
- Concerns regarding lack of attentive listening by some staff
- General complaints about hospital-wide service efficiency
In patients' words
"I liked his bedside manner. He was not in a hurry, he answered all my questions... I really had no complaints whatsoever when I came out of surgery."
— Samaritan Health Patient Testimonial (Dr. Biren Chokshi)"The entire staff at North Country Orthopaedics was so friendly, up until my actual appointment with Dr. Shuman... He responded aggressively... I was stunned by the response."
— Vitals review for Dr. Perry T. Shuman"Terrible service. Don't care about their patients. Take hours to get to them. Do not recommend, for any emergent care or care in general."
— Yelp review of Samaritan Medical CenterMore clinics in Watertown
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