Northern Optics
Eye Care/Ophthalmology • Watertown, NY
Ratings by platform
- Birdeye: 4.7/5 (204 reviews)
- Yahoo Local: 1.5/5
What patients say
Patients praise
- Clinical expertise and thoroughness of doctors
- Attentive and friendly care from specific staff members
- Efficient and positive experiences for pediatric eye care
- Helpful assistance with urgent needs and repairs
Common complaints
- Billing issues and unexpected charges
- Long wait times during appointments
- Concerns regarding professional conduct of administrative/office staff
- Dissatisfaction with insurance acceptance/coverage communication
- Occasional reports of prescription inaccuracies
In patients' words
"Had a tough experience with office staff. ... Dr. Dingman was amazing and attentive. ... the office staff are the people who keep people away, not the doctors."
— LocalityBiz review"Patronize this business if: You think a one hour routine exam takes 2.5 hours. You are told over the phone they take insurance for glasses and they don't."
— Yahoo Local review"Northern Optics offers comprehensive eye care that prioritizes patient comfort and understanding. The optometrists take the time to know each patient's eye care history and vision needs..."
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