Watertown Office | Costello Eye Physicians & Surgeons
Eye Care/Ophthalmology • Watertown, NY
Ratings by platform
- WebMD: 4.5/5 (39 ratings (24 reviews) for Dr. John Costello)
- Birdeye: 3.3/5 (40 reviews)
What patients say
Patients praise
- Successful surgical outcomes, particularly with cataract surgery
- Clear, professional, and thorough explanations from doctors
- Patients reporting significant vision improvement, often achieving 20/20 vision
- Friendly and professional surgical teams at partner surgery centers
Common complaints
- Long wait times for appointments and in the waiting room
- Concerns regarding office organization and overcrowding
- Occasional reports of rude staff or poor communication
In patients' words
"Only make an appointment at Costello Eye in Watertown if you are willing to wait in an over crowded waiting room ALL day. My appointment was first thing in the morning and 3 hours later I left because I had not been seen yet."
— WebMD (Dr. John Costello)"I am very pleased with the entire process and would recommend him without reservation. My only complaint was the wait times for my appointments."
— WebMD (Dr. Patrick Costello)"The doctor and his staff at the Oneida location and the Griffiss surgery center gave fantastic pre-operative, operation days, and post-operative care. The follow-up... surgeries was very thorough... to insure an excellent vision outcome and eye health."
— WebMD (Dr. John Costello)More clinics in Watertown
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