Citizen Advocates: Behavioral & Mental Health Services
Behavioral Health • Watertown, NY
Ratings by platform
- rater8 (independent reviews): 4.86/5.00 across 195 ratings (aggregated for Behavioral Health services) (195 ratings and 78 comments)
What patients say
Patients praise
- Many individual providers are rated highly by patients for compassion, knowledge, and communication
- Patients frequently report feeling heard, supported, and well-informed regarding their care and medication options
- Specific staff members are often praised by name for being kind and helpful
Common complaints
- Allegations of wrongful termination involving a whistleblower who raised concerns about medical record accuracy and patient care
- Accusations of intentionally entering inaccurate treatment information into patient medical records
- Reports of patients complaining about receiving improper care
In patients' words
"Ruth is a wonderfully knowledgeable and caring provider, she goes above and beyond to make sure I as a patient feel informed as to my options and that I am able to make choices for my health!"
— rater8 review of Ruth Ann Williamson, PMHNP"Your really nice, you dealt with my awkward ness really well and sorry I'm so slow with thingsssss but thanks for being so helpful even if I'm slow and miss appointments"
— rater8 review of Dawn Curtis, LCSW"Based on the growing number of patient complaints, Plaintiff (Lamay) became increasingly concerned that staff members and counselors employed by Defendant (Citizen Advocates) were intentionally entering inaccurate treatment information into patients’ records."
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