Planned Parenthood of the North Country New York

Patients praise

• High satisfaction and praise for specific individual providers (e.g., professionalism, listening skills, care)
• Accessibility and wide range of preventive and primary care services offered by major centers (e.g., North Country Family Health Center, Samaritan Health, Watertown Urgent Care)
• Convenience of services like telehealth, walk-in urgent care, and integrated care models (e.g., dental, behavioral health, lab services)

Common complaints

• Long wait times for appointments and in waiting rooms
• Difficulties with administrative tasks such as scheduling, billing, and pharmacy coordination
• Reports of dismissive, rude, or unprofessional bedside manner by some providers and office staff
• Occasional reports of serious patient harm leading to legal action against specific facilities or providers