Behavioral Health - Samaritan Medical Center
Behavioral Health • Watertown, NY
Ratings by platform
- Healthgrades (General Hospital): 63% (patients who gave a rating of 9 or 10) (Not specified (aggregate HCAHPS data))
- Online review platforms for Behavioral Health group: 1/5 stars (selected representative reviews)
What patients say
Patients praise
- Professional individual providers who offer effective therapeutic support
- Responsiveness to patient requests for provider changes
- Recent facility improvements and expansions to improve safety and environment for acute mental health care
Common complaints
- Long wait times for appointments and short appointment durations
- Difficulties obtaining prescription refills in a timely manner
- Perceived lack of care for patient mental stability
- Communication issues with administrative/reception staff
In patients' words
"My loved one waited 1 hour and 15 minutes to be seen and then was out within 12 minutes. Something needs to change."
— Online review platform"Angela is a true professional. She has helped me navigate myself upwards. I always look forward to our meetings. Highly recommend!"
— Online review platformMore clinics in Watertown
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