Urogynecology - Trinity Health Of New England
Urogynecology • Springfield, MA
Ratings by platform
- Official Trinity Health Of New England Urogynecology website: 4.8 out of 5 (105 ratings)
What patients say
Patients praise
- Providers noted as knowledgeable, thorough, and caring
- Staff praised for being professional, friendly, and courteous in specific instances
- Patients feel heard and satisfied with their treatment plans when they are able to access care
- Positive clinical outcomes for surgical procedures
Common complaints
- Difficulties with appointment scheduling and wait times
- Perceived unprofessional or rude conduct by administrative and reception staff
- Billing and administrative errors, including duplicate billing and lack of responsiveness to concerns
- Frustration with provider turnover or reassignment of primary care providers
- Challenges in navigating the health system's communications and referral processes
In patients' words
"I appreciate how everyone in the office is very professional, friendly, and courteous. Everyone that was and is involved in my healthcare, takes the time to listen, you don't feel as if they are rushing you out the door or ignoring."
— LocalityBiz (Review for Urogynecology Bloomfield)"I was trying to make a appointment for myself for something serious and a woman from the specialty department picked up. I wanted to know if I’m still in the system so that I can make an appointment and she whispered “what a f*ing mo*on” and transferred me to another department."
— WebMD (Review for Trinity Health Of New England Medical Group, Springfield)"Absolutely horrible, I waited almost a half hour over the scheduled time... I plan to follow up and may file complaints with the appropriate agencies. Yesterday’s experience was an F for failure regarding Trinities management for my needs."
— LocalityBiz (Review for Springfield facility)More clinics in Springfield
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