Massachusetts General Hospital
Urogynecology • Springfield, MA
What patients say
Patients praise
- High clinical expertise and professionalism of physicians
- Attentive, compassionate, and informative bedside manner from doctors
- Positive surgical outcomes with clear explanations of procedures and options
- Effective patient-centered care and surgical success stories
Common complaints
- Difficulties with billing and administrative issues, including surprise facility charges and refund delays
- Reports of rude or dismissive interactions with nursing and office staff
- Long wait times and difficulty reaching the office via phone
- Mixed patient experiences regarding communication, with some finding staff curt or unresponsive
- Occasional complaints regarding diagnostic accuracy and perceived lack of follow-up
In patients' words
"Dr. Jones makes going to the dr. easy. She is attentive, compassionate and very knowledgeable."
— DocSpot"I’m highly disappointed that this doctor wouldn’t even see me... instead had her very rude nurse Bonnie call me..."
— LocalityBiz"The people who are running the office here and the lab they work with are COMPLETELY INEPT! Twice they couldn’t even detect a simple UTI..."
— LocalityBizMore clinics in Springfield
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