Lab Services — Oregon Medical Group
Laboratory Services • Springfield, OR
Ratings by platform
- Birdeye: 3.0 out of 5 stars (6 reviews for specific lab service page)
- Better Business Bureau and local business directories: Generally low ratings in aggregated public reviews/BBB reports (Multiple complaints listed on BBB for the larger organization)
What patients say
Patients praise
- Skilled and courteous laboratory staff for routine procedures (e.g., blood draws)
- Positive experiences with specific physicians at some locations
- Convenience of on-site laboratory and radiology services
Common complaints
- Billing and collection issues, including unexpected collections notices
- Difficult communication and long hold times when contacting the clinic
- Concerns regarding medical record documentation and continuity of care for chronic issues
- General dissatisfaction with administrative and office-level processes
In patients' words
"The two gentlemen who work in this lab are the best in the business... They are kind, courteous, and very good at what they do."
— Birdeye Review"OMG hold times are horrific, and every 10 minutes on hold you are exposed to an ear-piercing screeching noise... Communication between the staff and providers is terrible."
— LocalityBiz Review"For the billing hassle alone... if you have any other option for a place to go to, then avoid OMG like the plague."
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