Urgent Care | Springfield Clinic Medical Specialties
Urgent Care • Springfield, OR
Ratings by platform
- Various online review platforms/aggregators: 4.7 to 4.8 out of 5 stars (aggregate) (Over 1,000 across surveyed locations)
- Birdeye (Peoria Allen location): 4.9 out of 5 stars (169 reviews)
What patients say
Patients praise
- Friendly, compassionate, and professional staff
- Efficient and prompt care for minor illnesses/injuries
- Clean and well-maintained facilities
- Clear instructions for follow-up care
- High patient experience survey rankings for many providers
Common complaints
- Billing and insurance communication issues
- Occasional long wait times
- Perceived lack of thorough communication or listening by some providers
- Concerns over staff hand-offs and nurse practitioner vs. physician access
In patients' words
"From the moment I stepped up to the receptionist desk, who were just wonderful... I saw Dr. Silva, who was kind, absolutely wonderful,efficient, and answered all my questions, and made me feel safe in their care."
— Birdeye (Patient review)"My experience has not been good at all. I have been using their services for several years with Dr Aw. She pawns you off on her assistants instead of seeing you..."
— Uscompanies.net (Patient review)More clinics in Springfield
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