Eugene & Springfield Urgent Care & Primary Care - ZoomCare
Urgent Care • Springfield, OR
Ratings by platform
- Birdeye (Google): 4.5/5 (335 reviews)
- Solv Health: 4.7/5 (246 reviews)
What patients say
Patients praise
- Quick and convenient appointment availability
- Professional and kind staff and providers
- Effective for urgent, non-emergency care needs
- Transparent self-pay options for some patients
- Easy online booking process
Common complaints
- Billing issues and confusion over charges
- Unexpected or hidden fees
- Insurance coverage and OHP acceptance concerns
- Variable experiences with medical care quality
- Occasional scheduling or operational issues (e.g., locked doors, wait times)
In patients' words
"They were able to fit us into the schedule quickly. Staff were professional and kind. The appointment itself did not seemed rushed at all... Cost was more affordable than primary care doctor visit."
— Birdeye/Google Review"...the robotic, uncaring billing specialist said she would escalate to another department. I have heard this several times and don't believe anything will be resolved."
— Better Business Bureau Complaint"Extremely convenient and quick to get in and out. So glad I used this service instead of waiting for my PCP to see me several days from now."
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